Portal:Case study page/Featured Case studies

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Featured case study: Virtual Integration Desk

This Dutch example provides non-native citizens of The Netherlands with information on all the procedures to acquire citizenship and information supporting the life in the Netherlands. The virtual integration desk (VID) is nationally available and can be accessed online by visiting the website (or directly view a sample presentation of a VID).

The Virtual Integration Desk application supports local councils in providing immigrants with information, the use of ICT and facilitating transactions with immigrants. It acts as an instrument to implement social integration policy of the Dutch national government. This policy encourages the integration of immigrants into Dutch society, in this case by providing targeted information via a digital medium and in a way that conforms to this group’s ICT skills. The virtual desk provides migrants with a comprehensive source of information on the Netherlands and Dutch culture, a way of accessing their local council, a overview of resources tailored to their needs, and practical help with looking for work.

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