Education:EGovernment - Information systems, organizations and digital enterprise (IV)
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Types of Information Systems
- Executive Support Systems (ESS)
- Decision Support Systems (DSS)
- Management Information Systems (MIS)
- Knowledge Work Systems (KWS)
- Office Systems
- Transaction Processing Systems (TPS)
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Knowledge Work Systems (KWS)
Knowledge level
- Inputs: Design specs
- Processing: Modeling
- Outputs: Designs, graphics
- Users: Technical staff and professionals
Example: Engineering work station (lawyer, librarian)
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Management Information System (MIS)
Management level
- Inputs: High volume data
- Processing: Simple models
- Outputs: Summary reports
- Users: Middle managers
Example: Annual budgeting
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Relations among Systems
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Business Processes and Information Systems
- Manner in which work is organized, coordinated, and focused to produce a valuable product or service
- Concrete work flows of material, information, and knowledge—sets of activities
- Unique ways to coordinate work, information, and knowledge
- Ways in which management chooses to coordinate work
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Information Systems and Organizations
- Achieve great efficiencies by automating parts of processes
- Rethink and streamline processes
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Dynamic vision of an enterprise: resources – processes model
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Examples of Business Processes (functional)
- Manufacturing and production: Assembling product, checking quality, producing bills of materials
- Sales and marketing: Identifying customers, creating customer awareness, selling
- Finance and accounting: Paying creditors, creating financial statements, managing cash accounts
- Human Resources: Hiring employees, evaluating performance, enrolling employees in benefits plans
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Examples of Business Processes (cross functional) - I
Cross-Functional Business Processes
- Transcend boundary between sales, marketing, manufacturing, and research and development
- Group employees from different functional specialties to a complete piece of work
Example: Order Fulfillment Process
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Examples of Business Processes (cross functional) - II
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Enterprise Applications
- Enterprise systems
- Supply chain management systems
- Customer relationship management systems
- Knowledge management systems
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Supply Chain Management (SCM)
- Close linkage and coordination of activities involved in buying, making, and moving a product
- Integrates supplier, manufacturer, distributor, and customer logistics time
- Reduces time, redundant effort, and inventory costs
(Laudon K, Management Information Systems,Prentice Hall, 2003)
Collaborative Commerce
- Uses digital technologies to enable multiple organizations to collaboratively design, develop, build, move, and manage products
- Increases efficiencies in reducing product design life cycles, minimizing excess inventory, forecasting demand, and keeping partners and customers informed
(Laudon K, Management Information Systems,Prentice Hall, 2003)
