Case:Virtual Customs Office (description)
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- Introduction
The Virtual Customs Office - your personal Customs Office on the Internet. The overall objective of this project was to provide a virtual customs office, offering a high level of service, available 24x7x52. Each client was to receive the same level of service, no matter what the enquiry or transaction being performed.
In order to achieve this it was necessary to map the range of transactions entered into by the customs offices and their customers and develop bundles of services targeting the needs of these customers.
The customs officer belongs to one of the longest established professions in the world, full of traditions and values. However, the world continuously moves on and so must European Customs administrations in order to keep up with demands and adopt the working methods and levels of service delivery expected in the 21st century. This challenge must be taken seriously especially by countries that like Sweden are dependent on foreign trade and hence where Customs is big business. Increased service levels and trade facilitation has been on the agenda of the Swedish Customs for years, resulting in, among other things, sophisticated automated risk-analysis and certification of compliant operators (The Stairway®). The project has been successfully implemented and the result is that the virtual customs office contains a number of integrated, interdepartmental eServices adding value to the overall foreign trade process for the Swedish business community. The project has demonstrated a high level of innovation with more than one hundred eServices being available. In addition to this, Swedish competitiveness is enhanced by the delivery of the service in a range of languages, currently numbering ten. The project has also increased openness and transparency and has put in place mechanisms for feedback or complaints on any of the services provided.
Swedish Customs offers customers free supportive web-services for Customs business in order to facilitate day-to-day work and also strengthen Swedish competitiveness through The Virtual Customs Office. Unique service options for unique customers based on modern technology increase quality and efficiency at the same time as decreasing the costs of compliance. Smart mobile solutions with high degree of scalability and good cost/benefit will make Europe a strong global economy with a bright future. Please visit [[www.customsvip. info/eGov/]] for a glimpse of the future today.
